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Certified UX Writer
Intro to UX Writing
Intro to UX Writing Overview (10:04)
Certified UX Writer Workbook
What Does it Take to Be a UX Writer? (8:01)
UX Writing Benefits (6:08)
What Does a UX Writer Do? (2:12)
Research vs Writing (8:33)
Audience Analysis (12:40)
Audience Analysis Learning Curve (10:19)
SMEs (1:11)
Quiz - Intro to UX Writing
Capstone Project: Create a User Persona and Audience Definition
Voice and Tone Design
Voice and Tone Design Overview (3:51)
Creating a Voice and Tone 6-Point Process (6:57)
When to Add Humor (4:15)
Great Voice and Tone Design (2:28)
Quiz - Voice and Tone Design
Capstone Project: Create a Set of Voice and Tone Guidelines
Content Style Guide
Content Style Guide Overview (2:32)
Content Style Guide Outline (3:57)
Accessibility (11:07)
Available and Effective Style Guide (2:06)
Quiz - Content Style Guide
Capstone Project: Accessibility
Content-First Product Design
Content-First Product Design Overview (5:09)
Content Design Myths (5:02)
7-Step Content Design Process (8:39)
Intro to Content-First Product Approach (4:09)
Conversation to Content-First Design (9:19)
Why Take a Content-First Approach? (5:34)
Quiz - Content-First Product Design
Capstone Project: Create Content to Inspire Design
Intro to Microcopy
Microcopy in UI Overview (23:44)
Quiz - Intro to Microcopy
Microcopy Formats (6:03)
Quiz - Microcopy Formats
Capstone Project: Write Microcopy Examples
Methodology and Usability
UX Writing Usability Overview (11:33)
Memorable Experience Framework (18:22)
Quiz - Methodology and Usability
UX Writing Process
UX Writing Process Overview (4:04)
Collaboration in UX Writing (10:03)
Deliverables and Scope (5:50)
Calculating Scope (6:41)
Quiz - UX Writing Process
Capstone Project: Create Scope for Three Deliverables
Information Architecture
Information Architecture in UX Overview (13:44)
How to Create Information Architecture (10:45)
Capstone Project: Create Example Information Architecture for a Website
Content Inventory and Audit
Content Inventory Audit Overview (5:11)
Getting Started with a Content Audit (6:42)
Audit Spreadsheet (4:29)
Quiz - UX Content Audit
Capstone Project: Conduct a Content Audit of an Example Website
Content Testing and Heuristics
Content Testing and Heuristics Overview (13:38)
UX Content Heuristics Scorecard (5:19)
Asset Mapping (4:11)
Creating an Asset Map (7:01)
Quiz - Content Testing & Heuristics
Capstone Project: Evaluate UX Copy
Conversation Design and Chatbots
Conversation Design Chatbots Overview (4:21)
Intro to Conversation Design (4:43)
Three Pillars of Conversational Design (5:15)
Elements of Conversational UI (5:11)
Designing a Chatbot (6:30)
Creating a Chatbot (13:49)
Quiz - Conversation Design & Chatbots
Capstone Project: Create Example Chatbot Flow
Getting the Job
UX Writer Resume (13:07)
Freelance UX Writing (9:49)
How to Create a UX Writer Portfolio (11:55)
How to Optimize a UX Writer LinkedIn Profile (19:55)
UX Writer Interview Questions (19:52)
UX Writer Interview Exercise Challenge (7:01)
Salary Negotiation (15:38)
First 90 Days on the Job (12:20)
UX Writing at Its Good and Bad (21:54)
Capstone Project: Create Your UX Writer Portfolio
Extra Examples
Certification Test
Congrats (1:15)
How to Get Your Certification
Get 20% Off Your Next Course
Interviews
Megan Leney - Sr. UX Writer II at The Trade Desk, formerly worked at Apple (26:59)
Katie Glick - UX Content Strategist at NerdWallet (24:54)
Vicki Siolos - Senior UX Writer at Kickstarter (29:41)
Sarabeth Lewis - Senior Content Designer at AppSumo (29:09)
UX Content Heuristics Scorecard
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